Автор: radikyokushin
Дата: 11-12-18 15:35
Днес дойде отговора от Dji. Накратко искат да им изпратя дрона за по-нататъшна проверка.
Чудя се, не мога ли да го изпратя до представителите им в България, да го проверят те, пък ако се налага да си го пращат до Германия или Холандия, или където там?
Ето го писмото -
"Dear Radi
thank you for contacting the DJI technical support team.
I am very sorry to hear about the problem you are having with your DJI product. After checking all given information, I regret to say, that I cannot suggest any further trouble shooting steps.
Sadly I must suggest to send your unit in to our service center for further investigation / repair.
Our technicians will check your device very closely and determine the exact work that needs to be done.
Should this evaluation show, that you would need to pay for the repair yourself, then you would receive a quotation beforehand automatically via Email.
To make the process easier and more convenient, we created an Online Repair Request system for you. After filling out the online form you will receive a case number and can print out the needed repair form right away. This system is built up very easy and the whole process should take you no longer than 5-10 minutes.
When filling out the form, please choose to analyze the flight log data.
To get started with your online repair request click: HERE
If you are eligible for a shipping label (as DJI Care customer or the same), you will receive this automatically. If not, please send your package to the indicated address. You can choose any courier service you prefer.
After your product has been booked in at the service center, you can check on the case status: HERE
For this you will need the case number you received from the online system. (This starts with CAS-****)
If you do encounter any issues with our online system, please do let me know. I will try my best to assist you.
Should you have any other questions, please do not hesitate to let me know.
I´ll do my best to assist you.
I wish you a very nice day and all the best!"
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