Дата: 20-03-19 12:50
In psychology, passive-aggressive behaviour is characterized by a habitual pattern of non-active resistance to expected work requirements, opposition, sullenness, stubbornness, and negative attitudes in response to requirements for normal performance levels expected by others. Most frequently it occurs in the workplace, where resistance is exhibited by indirect behaviours as procrastination, forgetfulness, and purposeful inefficiency, especially in reaction to demands by authority figures, but it can also occur in interpersonal contexts.
Another source characterizes passive-aggressive behaviour as: "a personality trait marked by a pervasive pattern of negative attitudes and characterized by passive, sometimes obstructionist resistance to complying with expectations in interpersonal or occupational situations. Behaviours: learned helplessness, procrastination, stubbornness, resentment, sullenness, or deliberate/repeated failure to accomplish requested tasks for which one is (often explicitly) responsible". Other examples of passive-aggressive behaviour might include avoiding direct or clear communication, evading problems, fear of intimacy or competition, making excuses, blaming others, obstructionism, "playing the victim", feigning compliance with requests, sarcasm, backhanded compliments, and hiding anger.
Passive-aggressive behaviour from workers and managers is damaging to team unity and productivity. In the ad for Warner's online ebook, it says: "The worst case of passive-aggressive behaviour involves destructive attitudes such as negativity, sullenness, resentment, procrastination, 'forgetting' to do something, chronic lateness, and intentional inefficiency." If this behaviour is ignored it could result in decreased office efficiency and frustration among workers. If managers are passive-aggressive in their behaviour, it can end up stifling team creativity.
De Angelis says, "It would actually make perfect sense that those promoted to leadership positions might often be those who on the surface appear to be agreeable, diplomatic and supportive, yet who are actually dishonest, backstabbing saboteurs behind the scenes."